Shipping and Delivery

Effective date: 19 September 2026

Luminaire Montréal is operated by Euro Style Design Inc. Available delivery methods, charges, and estimated timing for a particular order are shown at checkout or confirmed in writing before the order is finalized.

Order processing

After an order is placed, we send an order confirmation to the email address provided at checkout. This confirms receipt of the order. It does not guarantee product availability or acceptance. We may contact you to verify availability, shipping requirements, payment, or delivery details before accepting the order.

Products described as in stock remain subject to final inventory confirmation. Processing and delivery estimates are not guaranteed dates unless confirmed in writing.

After acceptance, the complete order contract will be sent by email in a format the customer can save and print. For a Québec distance contract, this copy will be sent within 15 days after the order and will contain the information required by law.

Showroom pickup

Pickup is available at 2001 Trans Canada Route, Dorval, Québec H9P 1J1. There is no charge for pickup. Please wait for our ready for pickup email before travelling to the showroom. We may request government issued identification and the order confirmation when the order is collected.

Parcel delivery

Eligible products may be shipped by a parcel carrier to a valid Canadian delivery address when that option is available at checkout. The carrier and service level may vary according to destination, dimensions, value, and availability. Tracking information is provided when available.

If a signature is required, an adult must be available to receive the shipment. Customer instructions authorizing unattended delivery may affect responsibility for the shipment where permitted by law.

Oversized and freight orders

Large, heavy, fragile, or remote destination orders may require a freight quotation. Delivery conditions, access requirements, surcharges, and responsibilities will be disclosed for approval before the order is finalized.

Standard delivery does not include inside placement, assembly, electrical installation, removal of packaging, lift gate service, appointment delivery, or delivery above or below ground level unless expressly included in a written quotation.

Address accuracy and access

Customers are responsible for providing a complete and accurate delivery address, telephone number, and access information. Additional carrier charges caused by incorrect information, a missed appointment, restricted access, or a refused shipment may be charged where permitted by law and after the charge is explained.

Delivery problems

Inspect the outer packaging before accepting a shipment. Note visible damage with the carrier and photograph the packaging and product. If an item is missing, damaged, or appears to be incorrect, contact [email protected] or 514 421 4021 promptly and keep all packaging until the claim is resolved.

Contacting us within five calendar days helps us open a carrier claim quickly. This request does not limit rights or remedies provided by applicable consumer protection law.

A Québec consumer may have the right to cancel when an order is not received within 30 days after the written delivery date. When no date or deadline was provided, the 30 days generally run from the contract date. Nothing in this policy removes those rights.