Privacy Policy
Effective date: 19 September 2026
Luminaire Montréal is operated by Euro Style Design Inc. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit luminairemontreal.ca, contact us, visit our showroom, create an account, or place an order.
Information we collect
- Identity and contact information, including your name, email address, telephone number, billing address, delivery address, and account details.
- Order and transaction information, including products, quantities, prices, taxes, delivery method, returns, warranty claims, and communications.
- Payment related information handled by the payment provider displayed at checkout. We do not intend to store complete payment card numbers on our systems.
- Website and device information, including internet protocol address, browser, device, pages viewed, referral source, cookies, and similar identifiers.
- Marketing preferences and records of consent associated with forms, promotions, and electronic communications.
- Information provided in consultation requests, support requests, photographs, project files, reviews, and showroom communications.
How we use information
- Provide products, accounts, checkout, delivery, pickup, returns, warranties, customer service, and consultations.
- Verify availability, calculate taxes, process payments, prevent fraud, and maintain transaction records.
- Respond to inquiries and manage leads in Euro Style Design Inc. systems, including Zoho CRM under the Luminaire Montréal lighting category.
- Send promotional communications with the consent or other lawful basis required by applicable law, and honour unsubscribe requests.
- Operate, secure, measure, troubleshoot, and improve the website and customer experience.
- Meet accounting, tax, legal, regulatory, insurance, and dispute resolution obligations.
Consent and choices
We seek meaningful consent where required and limit collection to information reasonably necessary for the identified purpose. Marketing consent is separate from information needed to fulfil an order. You may withdraw marketing consent at any time by using the unsubscribe mechanism or contacting us. Withdrawal does not affect processing already lawfully completed and may not apply where information must be retained by law.
Service providers and disclosures
We may disclose necessary information to service providers supporting ecommerce, website hosting, payment processing, fraud prevention, customer relationship management, email delivery, analytics, advertising, shipping, professional advice, and information security. Current services include WooCommerce, Automattic, and Zoho CRM. Other providers may be identified as services are activated.
Providers may process information outside Québec or Canada. Where required, we assess relevant privacy factors and use contractual or other safeguards. We may also disclose information where required by law, to protect rights or safety, or as part of a business transaction permitted by law.
Cookies and similar technologies
The website may use essential cookies for security, language, cart, checkout, and account functions. Subject to applicable consent requirements, it may also use analytics, preference, and advertising technologies. Available cookie controls allow visitors to make informed choices.
Retention and security
We retain personal information only as long as reasonably necessary for the purposes described, legal requirements, warranty support, fraud prevention, and dispute resolution. We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No security measure can guarantee absolute protection.
Your rights
Subject to applicable law, you may request access to or correction of personal information, withdraw consent where applicable, ask questions about our practices, or make a complaint. We may need to verify identity before acting on a request.
Privacy contact
Privacy questions and requests may be sent to [email protected], by telephone at 514 421 4021, or by mail at 2001 Trans Canada Route, Dorval, Québec H9P 1J1, Canada.
Policy updates
We may update this policy when practices, providers, or legal requirements change. The effective date and material changes will be displayed on the website. Consent will be requested again where required.