Returns and Exchanges
Effective date: 19 September 2026
Luminaire Montréal, operated by Euro Style Design Inc., wants customers to select lighting with confidence. This policy explains our voluntary return process and does not reduce any legal warranty, cancellation, refund, or other right available under applicable law.
Eligible returns
You may request written authorization to return an eligible regular stock product within 30 calendar days after delivery or pickup. The product must be unused, uninstalled, unwired, unmodified, complete, and in its original undamaged packaging with all hardware, instructions, protective materials, and accessories.
Do not ship a return before receiving written authorization and return instructions. Unauthorized returns may be refused or delayed.
Products that are not eligible
- Installed, wired, assembled, used, altered, or damaged products.
- Products with missing parts, missing documentation, or packaging that is absent or unsuitable for safe return transit.
- Clearance, final sale, display, custom, made to order, modified, or special order products when clearly identified before purchase.
- Gift cards, services, installation charges, delivery charges already incurred, and other nonreturnable items identified before purchase.
- Products damaged through improper storage, handling, assembly, cleaning, installation, voltage, or use.
Return shipping and insurance
For an approved voluntary return, the customer is responsible for return shipping and safe packaging. The shipment must include tracking and insurance for the full product value. The customer must provide the tracking number and remains responsible for loss or damage until the product is received and inspected.
When a return results from a product that is damaged on arrival, defective, incorrect, materially different from its description, or otherwise subject to a legal remedy, Luminaire Montréal will arrange and pay for return transport when required by law.
Restocking charge
A 25 percent restocking charge applies to an approved voluntary return of an eligible product. The charge is calculated on the product price actually paid, before taxes and excluding delivery charges.
No restocking charge applies when the product is damaged on arrival, defective, incorrect, materially different from its description, or subject to a cancellation, refund, or other remedy required by law.
Inspection and refunds
After inspection, an approved refund is issued to the original payment method. Original delivery charges and return shipping charges are not refunded unless required by law or the return resulted from our error.
Financial institutions may require additional processing time before the credit appears. We will provide confirmation when the refund is submitted.
Exchanges
An exchange is processed as an authorized return and a new order unless we confirm another arrangement in writing. Price differences, taxes, and shipping charges may apply to the replacement order.
Request assistance
Contact [email protected] or call 514 421 4021. Include your name, order number, product stock keeping unit, reason for the request, and photographs when relevant.